Cadena's ServiceNow SAM Contract Management solution transformed a healthcare leader's publisher relationships, delivering $3.2M in negotiation savings through centralized contract intelligence, optimized license positions, and strategic renewal management.
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When a healthcare organization faced escalating costs from their major software vendors, Cadena implemented a ServiceNow Vendor Management solution to transform these relationships from reactive to strategic. This project focused on centralizing contract data, optimizing licensing positions, and establishing leverage for negotiations.
Our approach included implementing publisher-specific reconciliation rules for Microsoft, Oracle, IBM, and Adobe, creating automated contract renewal alerts, and developing executive dashboards to visualize spending trends. We also established entitlement, request, and revoke lifecycles for key publishers to maintain optimal license positions year-round.
The impact was substantial: $3.2M in savings during the first renewal cycle, 40% reduction in audit preparation time, and the elimination of emergency purchases. The client now approaches vendor relationships strategically rather than transactionally, leveraging data-driven insights to maximize value from every software investment.